Frequently Asked Questions

 DELIVERY & ORDER TRACKING

 Deliveries are made in Europe

Please note that during Physical Sales, the time it takes to prepare your order is extended. It takes 5 to 10 working days after validation of your order. - In case of delivery outside of Metropolitan France, administrative and/or customs fees may be applied by the carrier. 

FOLLOW THE DELIVERY OF MY ORDER

Upon shipment of your order, you will receive an email with the tracking number of your package

You can also track your order in your “My account / Order History” area :

- Unfulfilled : we prepare your order with all the attention of our teams.
- Partial : part of your order has been given to our carrier and delivery is in progress.
- Fulfilled : your package has been given to our carrier and delivery is in progress.

​MY ORDER IS LOST

We invite you to contact our Customer Service by email at hello@ik-vp.com. For every problem, there is always a solution...

 RETURNS & REFUNDS

You have 14 days after receipt of your order to return the parts that do not correspond to your order, damaged and/or damaged by the delivery. Parts whose label has been detached cannot be returned. 

Please note that as these are old collection pieces, there will be no refund for size exchange or purchase error. As the pieces are sold with an average discount of 50 to 80%, we hope you will understand our position and that of the brands we work with to offer you such prices.

Thank you for your understanding.

 RESPONSABILITY

We are committed to using no more plastic and to recycling our supplies as much as possible.

PAYMENT

PAYMENT METHODS

You have the possibility to pay your order :
- By credit card (Visa, Mastercard and Maestro)
- By bank transfer: Contact us at hello@ik-vp.com

SECURED TRANSACTION

Your bank information is never in our possession. Transactions are entirely processed by the secure payment module of our partner INGENICO. Your payment is totally secure.

MY PAYMENT WAS REFUSED

If your payment was not successful, do not hesitate to place your order again with another means of payment.

If despite this, you are still unable to pay for your order, do not hesitate to contact our Customer Service at hello@ik-vp.com. Our team will be happy to help you.

 MY INVOICES

To obtain an invoice, send an email at hello@ik-vp.com

​DETAX

Our site does not allow you to benefit from the tax exemption.